Differentiator #3: Response Time - How To Pick A Web Design Company

Differentiator #3: Response Time – How To Pick A Web Design Company

By: Paul Hickey, Founder and Lead Strategist

We recently held our all-company meeting, and went over our company principles and differentiators. One topic that had been up for discussion all year, and was put to bed during these meetings is that of the expectation around response time.

To be fully transparent, if we haven’t addressed your inquiry or correspondence related to an active project or issue during the same business day that it was received, we have failed, and we owe you an apology.

We’re not perfect, and we don’t bat 1.000. See Principle 4. But we do all agree that we need to respond during the same business day.

If this means that you don’t hear from us until the end of the day, worst case scenario, the person you emailed decided they’d be head’s down on projects that day, and check their email and respond at the end of the day.

The more people you email in the company, the greater your odds of a fast response. The more you are working with us and streamline your communications with us based on a mutually agreed upon communications roadmap that includes a mutually agreed upon timeline, review dates, and communications methods through project management software we may be using, like Basecamp, for example, the greater your odds are of a really efficient and effective AND fast response.

Generally though, putting ourselves in the clients shoes (Principle #1) always means we understand that the ask is super reasonable, and simply needs to be acknowledged right away, and planned for further communication to follow.

This is why we say:

In the event questions are unanticipated, our response time
is second to none.

This may mean not having all the answers all at once, but replying right away to acknowledge the client.

So while we know that there are ideal situations in which we can over-deliver, we really want you to know that we strive for worst-case, same day communications to build momentum (Principle #2), trust, and provide the best possible client experience while bringing the most value (Principle #5).

Click here to view all of our differentiators.

Click here to view all of our company principles.

Thanks for reading, watching and listening, and have a great day!

KEEP MARKETING!

Paul Hickey, Founder / CEO / Lead Strategist at Data Driven Design, LLC has created and grown businesses via digital strategy and internet marketing for more than 10 years. His sweet spot is using analytics to design and build websites and grow the audience and revenue of businesses via SEO/Blogging, Google Adwords, Bing Ads, Facebook and Instagram Ads, Social Media Content Marketing and Email Marketing. The part that he’s most passionate about is quantifying next marketing actions based on real data.

How Can We Help You?

We’d LOVE To Help You With Any Digital Strategy or Web Design Needs

  • Date Format: MM slash DD slash YYYY

FOLLOW PAUL ON THE GRAM

For Data Driven Daily Tips and Motivation

ADD PAUL ON SNAPCHAT

Watch Me Learn Spanish and Love Fitness

Recent Posts

Latest Podcast Episodes

Categories

Tags

Archives

Paul Hickey Podcast – Latest Episodes

  • WE ARE YOUR DIGITAL TEAM

    Supporting Small Businesses & Mid-Size Company Marketers

    LET’S TALK

UPCOMING EVENTS

We’re always going to be training small business owners and marketers on how to improve their digital presence and become more self sufficient. Click below to learn more about upcoming events, and register now!

VOICE APPS FOR BUSINESS

A Nashville Technology Council Tech Talk
Thursday, January 16, 2020
Tech Hill Commons, Nashville, TN
11:30 a.m. – 1 p.m.

The data has spoken. Nearly 200 million people are getting their information from voice assistants like Alexa and Google Assistant, and it’s time businesses built a presence on top of these platforms and started using voice-based apps to streamline their marketing and operations, and increase efficiency and effectiveness. Whether delivering a voice-based version of your company’s website so your audience can interact while walking the dog, an interactive extension of your company’s intranet that employees can check in on while waiting in line at the store, or a training for your sales force that they can take while driving, the possibilities are endless.

Paul Hickey, CEO of Data Driven Design, a Nashville-based digital agency that builds Multimodal Voice Apps for Alexa and Google Assistant, as well as Websites and Custom Software, will walk attendees through how to design, develop and deploy voice-based apps for all Alexa and Google Assistant devices, including those with screens like the Echo Show and Google Hub.

It’s time to integrate voice into your business strategy, and save time, reduce friction, and meet your audience where they are.

(OUR BLOG)

THE PROOF IS IN THE DATA.

EMAIL NEWSLETTER

Get Weekly Recaps of our Data Driven Daily Tip Delivered To Your Inbox Every Friday!

(all photos on this website are of either Data Driven Design employees, clients or friends of Data Driven Design … that’s why everyone is smiling or laughing).

LISTEN TO THE PODCAST

Apple Podcasts | Google Podcasts | Spotify

ASK ALEXA HOW YOUR WEB TRAFFIC LOOKS

Ask Data Driven Design | Get a Free Trial Of Our Premium Alexa Skill.

“Alexa, ask Data Driven Design where most of my web traffic is coming from”

“Alexa, ask Data Driven Design what are my top viewed pages”

“Alexa, ask Data Driven Design about my eCommerce Data”

FREE DIGITAL MARKETING TIPS DELIVERED WEEKLY

Get the Data Driven Daily Tips Delivered Directly To Your Inbox Weekly.

Yes! You've Taken The First Step To Improving Your Digital Strategy!