Part of being a really good web developer, is developing enough websites to be able to learn and troubleshoot just about every possible scenario.
One thing that happens from time to time when web form submissions actually never end up in the intended recipient's inbox. For example, whether it's a standard "Contact Us" form, or a "Request Pricing" form, or even an event registration form, we typically use a popular form builder plug-in called Gravity Forms to create the fields that the user fills out, as well as set the recipient(s) email address for our client.
Most of the time the user receives all the email submissions, but in rare occasions, a specific email address will have trouble receiving all of the form submissions by users.
The submissions always show in the backend of WordPress, so they're not lost, but timeliness is a factor, and the email alerts are usually mission critical.
We've been through several scenarios where this has happened, and it always comes down - not to the website - but rather to issues with the spam blocking filter on the email server side of things.
We had to say it, but "it's not OUR problem."
But it is our problem, especially in the name of a top notch client experience. So, our team went to work to get to the bottom of this, and here's essentially what we found...
Thanks for reading, watching and listening, and have a great day!
Paul Hickey, Founder / CEO / Lead Strategist at Data Driven Design, LLC has created and grown businesses via digital strategy and internet marketing for more than 10 years. His sweet spot is using analytics to design and build websites and grow the audience and revenue of businesses via SEO/Blogging, Google Adwords, Bing Ads, Facebook and Instagram Ads, Social Media Content Marketing and Email Marketing. The part that he’s most passionate about is quantifying next marketing actions based on real data.