Voice User Interface Design is so new. It's so hard to think through every scenario of what a user might want to say to Alexa or Google Home, which is why this particular use case I think is a good one to share with you all.

I recently built an Alexa Skill using Voiceflow, which allows you to map out your entire conversation with Alexa.

So for example, my Alexa Skill is to let attendees of the Nashville Voice Conference know about their roles and responsibilities at the conference.

At one point, after you identify who you are, if you're a featured facilitator, it asks you about if you'd like to know about Parking, Timing or your specific event preparation.

One of the featured facilitators used the Skill and told me it didn't work, because he had tried all variations he could think of using "my specific event preparation".... Turns out, I hadn't accounted for the word "specific" in my synonyms in Voiceflow.

So, it was an easy fix.

I anticipate much of Voice User Interface Design (VUI) being like this.

Overall, I'm excited about this new whitespace in business.

Thanks for reading, watching and listening, and have a great day!


Paul Hickey, Founder / CEO / Lead Strategist at Data Driven Design, LLC has created and grown businesses via digital strategy and internet marketing for more than 10 years. His sweet spot is using analytics to design and build websites and grow the audience and revenue of businesses via Podcasting, building Alexa Skills, SEO/Blogging, Google Adwords, Bing Ads, Facebook and Instagram Ads, Social Media Content Marketing and Email Marketing. The part that he’s most passionate about is quantifying next marketing actions based on real data.

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