WATCH LISTEN READ In a recent Data Driven Design Q and A session with followers, I was asked, “how can my business build a Facebook Messenger Bot?” While it’s a great question, if you’ve never built a Facebook Messenger Bot, or managed a chat bot before, I’d recommend starting by utilizing Facebook Ads’ ability to…

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READ One of the most common mistakes made by business owners or CEOs regarding their company’s website, is the misuse of Live Chat functionality. In going through a website redesign, improvement or revamp process, they think of websites that they like, appreciate or want to emulate in some way. Oftentimes this is a good exercise,…

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